Terms & Conditions —
e111 Platform User Agreement

1. Definitions

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "e111", "we", "us", "our" refers to e111.app and the entity operating the platform under international online gaming licensing arrangements.
• "Platform" means the e111 website at e111.app, all associated subdomains, mobile-optimised interfaces, and any applications or progressive web app versions provided by e111.
• "User", "you", "your" means any person who accesses, registers on, or uses the Platform in any capacity.
• "Account" means the registered user account created by you on e111 through which you access betting, casino, and wallet services.
• "Services" means the full suite of products and features offered on e111, including but not limited to cricket betting, live casino games, slot games, wallet management, and bonus programmes.
• "PKR Wallet" means the Pakistani Rupee-denominated account balance held within your e111 Account.
• "Bonus Funds" means any promotional credits, free bet allocations, or bonus balances credited to your Account subject to wagering requirements.
• "KYC" means Know Your Customer identity and address verification procedures required for full account functionality.
• "Bet" means any wager placed by you through the e111 sportsbook on any available sporting event or market.
• "Game" means any casino product, whether live dealer or RNG-based, available through the e111 Casino section of the Platform.
• "Wagering Requirement" means the number of times a bonus amount or deposit must be staked before associated winnings become eligible for withdrawal.

2. Eligibility & Age Verification

By creating an Account or using the Platform, you represent and warrant that:

1. You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
2. You are using the Platform for personal, recreational purposes only and not on behalf of any third party.
3. You are not a current employee, contractor, affiliate partner, or immediate family member of an employee of e111, nor of any third-party game provider or payment processor supplying services to e111.
4. You are accessing the Platform from a jurisdiction in which online gaming is lawful or not explicitly prohibited under applicable local law, and you have independently verified your legal eligibility to participate.
5. You have full legal capacity to enter into a binding agreement and are not subject to any court order, guardianship, or legal restriction that would prevent you from doing so.

e111 reserves the right to request proof of age at any stage of the account lifecycle. Failure to provide satisfactory identity documentation may result in suspension of the Account, withholding of withdrawal requests pending verification, or permanent closure of the Account with forfeiture of any Bonus Funds and potential forfeiture of winnings derived from bonus play where these Terms have been violated.

Where e111 has reasonable grounds to believe a user is under 21 years of age, the Account will be locked immediately, all transactions will be reversed to the extent operationally possible, and the matter may be referred to relevant licensing and child protection authorities.

3. Account Registration

To access the full range of e111 Services, you must create a registered Account. The following conditions apply to registration and account maintenance:

1. One Account Per Person: Each individual may hold only one (1) e111 Account. The creation of duplicate, multiple, or shared accounts by a single individual is strictly prohibited and will result in immediate closure of all associated accounts and forfeiture of balances held therein. Where bonus abuse is suspected through multiple accounts, e111 reserves the right to void all associated bets and transactions.
2. Accurate Information: You must provide complete, accurate, and truthful information at the time of registration, including your legal full name, date of birth, Pakistani mobile number, and any other information requested. Providing false information is a material breach of these Terms.
3. Account Ownership: Your Account is personal to you. You may not transfer, sell, assign, gift, or otherwise provide access to your Account to any third party. e111 will not accept instructions from any person other than the registered Account holder.
4. KYC Verification: Full account functionality — including withdrawals and bonus eligibility above specified thresholds — requires successful completion of KYC verification. e111 may request government-issued photo identification, proof of address, and in some cases proof of payment method ownership. KYC documents must be current, legible, and unaltered.
5. Contact Details: You are responsible for keeping your contact information current. e111 will use your registered mobile number and, where provided, email address for account communications, security alerts, and withdrawal notifications. Changes to contact details must be submitted through official account settings channels.

4. Account Security

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your password, PIN, and any OTP codes sent to your registered mobile number. The following obligations apply:

• You must not disclose your Account password to any third party under any circumstances. e111 will never ask for your password through any communication channel.
• You must notify e111 immediately if you suspect unauthorised access to your Account, loss of your registered mobile device, or any security breach that could compromise your Account integrity.
• All activity conducted through your Account — including bets placed and withdrawals requested — is your responsibility unless you have notified e111 of a security breach prior to that activity occurring.
• e111 implements industry-standard security measures including 256-bit SSL encryption, bcrypt password hashing, and device trust verification. However, you accept that no digital security system is entirely infallible and that e111's liability for losses arising from security breaches that are not attributable to e111's negligence is limited as set out in Section 13.
• Enabling two-factor authentication and session management features available within your Account settings is strongly recommended. e111 is not liable for losses incurred through your failure to use available security features.

5. Deposits & Payment Processing

e111 maintains a PKR-native wallet system and accepts deposits through the following approved payment methods:

The following conditions apply to all deposits:

• All deposits must originate from payment accounts registered in your own name. Third-party deposits are strictly prohibited and will trigger a compliance review, during which withdrawal processing may be suspended.
• e111 does not charge deposit processing fees. However, your mobile wallet provider or bank may apply their own transaction charges, for which e111 bears no responsibility.
• Deposits are credited to your PKR Wallet in Pakistani Rupees without any currency conversion fee. No hidden exchange rates are applied.
• e111 reserves the right to impose deposit limits, request source of funds documentation for large deposits, and conduct enhanced due diligence in accordance with its AML obligations.
• Deposits made in error cannot be reversed once credited to your Account and used in betting or gaming activity. Unused deposited funds may be eligible for return subject to KYC verification.

6. Withdrawals

Withdrawal requests are subject to the following terms and conditions:

1. KYC Requirement: All withdrawals require successful completion of KYC verification. Unverified accounts may deposit and play but cannot process withdrawals until identity documentation has been submitted and approved.
2. Minimum Withdrawal: The minimum withdrawal amount is Rs 200 per request. There is no maximum single withdrawal for fully verified accounts, though large withdrawals may be subject to enhanced review and processed in tranches at e111's discretion.
3. Processing Times: Standard withdrawal requests to JazzCash and EasyPaisa are processed within ten (10) minutes for verified accounts during normal operating conditions. Bank transfers may take up to two (2) business hours.
4. Payment Method Matching: Withdrawals will be returned to the same payment method used for your most recent deposit wherever technically possible. Where this is not possible, e111 will request verification of the alternative withdrawal destination.
5. Bonus Fund Withdrawals: Bonus Funds are not directly withdrawable. Winnings derived from Bonus Funds become eligible for withdrawal only after the applicable Wagering Requirement has been met in full. Attempting to withdraw before meeting wagering requirements will result in forfeiture of Bonus Funds and any winnings derived from them.
6. Withdrawal Suspension: e111 reserves the right to suspend withdrawal processing pending security review, fraud investigation, or unresolved KYC requirements. You will be notified of any suspension and the expected resolution timeline.

7. Bonuses & Promotional Offers

• Bonuses are available to eligible Account holders only. Eligibility is determined by e111 at its absolute discretion and may depend on Account status, jurisdiction, payment method used, wagering history, and compliance with these Terms.
• Each Account is entitled to one (1) Welcome Bonus. Attempts to claim a Welcome Bonus on multiple accounts constitute bonus abuse and will result in forfeiture and account closure.
• Unless stated otherwise in specific offer terms, the standard Wagering Requirement for e111 bonus funds is twenty-five times (25x) the bonus amount. Wagering Requirements must be met within the validity period specified in the offer terms.
• Not all games contribute equally to Wagering Requirements. Live casino games typically contribute at 10% per rupee wagered. Slots typically contribute at 100%. Sports bets must meet minimum odds criteria specified in individual offer terms.
• e111 reserves the right to modify, withdraw, or cancel any promotional offer at any time without prior notice. Where a promotion is cancelled while a user is mid-wagering-requirement, e111 will honour the proportional progress made to that point.
• Bonus abuse — including but not limited to: exploiting obvious errors in odds, placing offsetting bets across accounts, or using wagering patterns that suggest intent to extract bonus value rather than genuine gaming engagement — will result in voiding of related bets, forfeiture of bonus funds, and may result in account suspension.
• Cashback promotions apply to net real-money losses only. Bonus funds, free bet stakes, and any credits derived from prior promotional activity do not count toward cashback calculations.

8. Betting Rules

The following general rules govern all bets placed through the e111 sportsbook, including cricket betting, PSL markets, and all other sporting event wagers:

• Bet Acceptance: A bet is not confirmed until you receive an on-screen confirmation and a bet reference number. e111 reserves the right to decline any bet at its discretion, including where a bet is placed after the intended closing time for a market due to system latency.
• Palpable Errors: Bets placed at clearly incorrect odds resulting from a manifest error (palpable error) in e111's pricing system may be voided by e111 regardless of the event outcome. e111 will notify affected users and return staked funds within 24 hours of a void decision.
• Event Cancellation: If an event is abandoned, postponed to a date beyond forty-eight (48) hours, or cancelled without completion of the required minimum play, bets will be voided and stakes returned unless specific market rules state otherwise.
• In-Play Betting: Live in-play bets are accepted in real time. e111 is not liable for connection issues, device failures, or latency delays that cause you to miss an intended bet placement window. In-play markets may be suspended at any time at e111's discretion.
• Results: Official results as published by the relevant sporting authority are used for bet settlement. e111 will not settle bets based on unofficial sources, broadcasts, or third-party applications that may display incorrect or delayed information.
• Maximum Payout: Maximum single bet payout limits apply and are displayed at the time of bet placement. e111 reserves the right to restrict maximum stake sizes for individual users based on betting patterns.

9. Casino Games

All casino games available on the e111 Platform — including live dealer games and RNG (random number generator) slot titles — are provided by independent, internationally certified game studios including but not limited to Evolution Gaming, Ezugi, Pragmatic Play, PG Soft, SA Gaming, and Habanero.

• All RNG game outcomes are certified for fairness by independent testing laboratories and are not influenced or controlled by e111.
• Live dealer game outcomes are determined by real-world physical processes (card draws, roulette wheel spins, dice rolls) conducted by human dealers on camera in certified studios. e111 does not interfere with these outcomes.
• Published Return to Player (RTP) figures represent theoretical long-term averages and do not guarantee individual session outcomes. Actual results will vary due to natural statistical variance.
• In the event of a game malfunction, disconnect, or technical fault during a round, the affected round will be voided and the stake returned. e111 is not liable for any indirect losses arising from game interruptions.
• Game rules displayed within each game interface are the definitive rules for that title. Where e111 platform documentation conflicts with in-game rules for a specific title, the in-game rules shall prevail.

10. Prohibited Conduct

The following conduct is strictly prohibited on the e111 Platform. Engagement in any prohibited conduct may result in immediate account suspension, forfeiture of Account balances, and referral to relevant authorities:

• Using automated software, bots, scripts, or any artificial means to access, navigate, or interact with the Platform.
• Attempting to circumvent, reverse-engineer, or exploit any aspect of the Platform's technical infrastructure, game logic, or odds-setting mechanisms.
• Colluding with other users, including through team betting, information sharing, or coordinated wager placement designed to manipulate outcomes or extract bonus value.
• Accessing the Platform using VPN, proxy, or anonymisation services in an attempt to obscure your identity, location, or circumvent Platform restrictions.
• Using the Platform in connection with money laundering, fraud, or any other financial crime.
• Providing false, misleading, or fraudulent information at any stage of registration, KYC, or payment processing.
• Threatening, harassing, or abusing e111 staff, support agents, or other Platform users through any communication channel.
• Creating or operating multiple accounts, whether in your own name or under the identity of third parties.

11. Responsible Gaming

e111 is committed to promoting responsible gaming and providing tools that support players in maintaining control of their gambling activity. The following responsible gaming features are available to all Account holders:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits through your Account settings. Limits take effect immediately and may only be reduced with immediate effect. Increases to deposit limits are subject to a 24-hour cooling period.
• Loss Limits: You may set maximum loss thresholds for a given period. Once reached, no further bets may be placed until the limit period resets or you submit a formal request to adjust the limit, subject to the applicable cooling period.
• Session Time Alerts: You may configure alerts that notify you when your active session exceeds a defined duration. These alerts are informational and do not automatically close your session.
• Cooling-Off Period: You may request a temporary suspension of your Account for periods ranging from twenty-four (24) hours to six (6) weeks. During a cooling-off period, your account is inaccessible and no marketing communications will be sent.
• Self-Exclusion: You may permanently self-exclude from the e111 Platform. Permanent self-exclusion results in the closure of your Account, return of any withdrawable real-money balance, and forfeiture of Bonus Funds. A permanently self-excluded account cannot be reopened for a minimum period of five (5) years. Self-exclusion requests must be submitted through official Account channels.

For further information on responsible gaming resources and self-assessment tools, please visit our dedicated Responsible Gaming page.

12. Intellectual Property

All content on the e111 Platform — including but not limited to the brand name, logo, website design, user interface, text, graphics, game content provided under licence from third-party studios, marketing materials, and software — is the intellectual property of e111 or its licensors and is protected by applicable intellectual property laws.

• You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial recreational purposes only.
• You may not copy, reproduce, redistribute, sell, publicly display, modify, or create derivative works from any e111 content without explicit prior written consent from e111.
• The e111 brand name, logo, and any associated trademarks are not to be used in any manner that suggests affiliation, endorsement, or association without express written permission.
• Game content provided by third-party studios remains the intellectual property of those studios. Use of such content is governed by the respective studio's licensing terms.

13. Limitation of Liability

To the maximum extent permitted by applicable law, e111 expressly disclaims all warranties, express or implied, regarding the Platform and its Services. The following limitations apply:

• e111 is not liable for any loss of profits, loss of data, loss of opportunity, or any indirect, incidental, consequential, or punitive damages arising from your use of the Platform, regardless of the theory of liability.
• e111 does not guarantee continuous, uninterrupted, or error-free access to the Platform. Scheduled maintenance, technical faults, or circumstances beyond e111's control may result in temporary unavailability of Services.
• In the event that e111 is found liable for direct damages arising from a specific incident, e111's total aggregate liability to you for that incident shall not exceed the net real-money balance held in your Account at the time of the incident.
• e111 is not liable for losses arising from your failure to comply with these Terms, your failure to use available security features, or actions of third parties that e111 could not reasonably have prevented.
• Nothing in these Terms limits e111's liability for death or personal injury caused by e111's negligence, fraud, or any other liability that cannot lawfully be excluded.

14. Account Suspension & Termination

e111 reserves the right to suspend, restrict, or permanently close your Account with or without prior notice in the following circumstances:

• Suspected or confirmed breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe following a formal request.
• Reasonable suspicion of fraudulent activity, money laundering, or use of the Platform in connection with any criminal offence.
• Receipt of a court order, regulatory direction, or law enforcement request requiring restriction of the Account.
• Determination by e111 that continued operation of the Account poses a risk to the integrity of the Platform or the interests of other users.

Where an Account is closed due to breach of these Terms, e111 reserves the right to void outstanding bets and forfeit any Bonus Funds. Real-money balances above any minimum threshold will be returned to the verified payment method on file, minus any amounts legitimately owed to e111, following completion of any pending compliance review.

You may request closure of your own Account at any time through Account settings or by contacting e111 support. Voluntary account closures are processed within two business days. Outstanding settled bets and cleared balances will be released to your verified payment method.

15. Amendments to These Terms

e111 reserves the right to amend, update, or replace these Terms & Conditions at any time. The following procedure applies to material changes:

• Material amendments will be notified to registered Account holders via SMS to the registered mobile number at least seven (7) days before the amendment takes effect, where practically possible.
• The updated Terms will be published at e111.app/terms-conditions with a revised effective date. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.
• Minor amendments — including corrections of typographical errors, clarification of existing provisions, or updates to payment method availability — may be made without formal notification but will be reflected in the version history.
• If you do not agree with any amendment to these Terms, you must cease using the Platform and contact e111 support to arrange closure of your Account and return of any withdrawable balance prior to the amendment's effective date.

16. Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws under which e111's operating entity is incorporated and the applicable international online gaming licensing jurisdiction. The following dispute resolution process applies:

1. Informal Resolution: In the first instance, any dispute or complaint must be submitted to e111's customer support team via the contact methods set out in Section 17. e111 will acknowledge all formal complaints within 48 hours and provide a substantive response within ten (10) business days.
2. Escalation: Where informal resolution is not achieved to your satisfaction, you may escalate the matter in writing to e111's Compliance Department. Escalated complaints will be reviewed by a senior officer who was not involved in the initial response.
3. Final Resolution: Where a dispute remains unresolved after the above process, the matter may be referred to the applicable dispute resolution body under e111's operating licence, whose decision shall be final and binding on both parties.
4. Limitation Period: Any formal dispute or claim arising from your use of the Platform must be raised within twelve (12) months of the event giving rise to the claim. Claims submitted after this period will not be accepted.

17. Contact Information

For all queries, complaints, or formal communications regarding these Terms & Conditions or any aspect of your e111 Account or experience, please use the following contact details:

These Terms & Conditions were last reviewed and updated on 01 January 2026. This is Version 3.1 of the e111 Platform Terms & Conditions. Previous versions are available from our support team upon written request.